Deskripsi pekerjaan IT Monitoring & Evaluation (Banking Industry) PT Mitra Cahaya Inovasi
Placement: Jakarta Selatan
Responsibilities:
- Monitor compliance with Service Policies and Service Quality Management (SQM) standards.
- Evaluate IT service performance to ensure alignment with enterprise requirements.
- Monitor the implementation and effectiveness of IT service management processes.
- Ensure IT operational compliance with established service standards and procedures.
- Identify service gaps and recommend improvements to enhance IT service quality.
- Collaborate with IT teams to maintain service performance and operational excellence.
Requirements:
- Proven experience in IT Monitoring & Evaluation or related roles.
- Strong knowledge of IT Service Management (ITSM) and ITIL frameworks.
- Understanding of enterprise IT operations, preferably within the banking industry.
- Experience monitoring service policy compliance and Service Quality Management (SQM).
- Familiar with IT service performance evaluation and quality assurance.
- Strong analytical, problem-solving, and communication skills.
