IT Helpdesk
IDR5.500.000 - 6.500.000/Bulan
Penuh Waktu · Kerja di kantor
Minimal Diploma (D1 - D4)
1 - 3 tahun pengalaman
Persyaratan
Kerja di kantor
1 - 3 tahun pengalaman
Minimal Diploma (D1 - D4)
Skills
Customer Service
English Language
Jira
Computer Networking
Telecommunications
Troubleshooting
Loker ini dikelola oleh
AP
Deskripsi pekerjaan IT Helpdesk B3Networks
Job Description
- The following is a Job Description for this position :
- Ensuring that the product or service used by the user can function normally/run as it should
- Serving customers well
- Perform troubleshooting and also provide solutions to customer problems
- Provide education about products used by customers
- Provisioning and activating product services
- Coordinate a use case with an internal team, such as the Engineer/Product Team
- Active in using the ticketing system (JIRA)
- Ensuring customers are satisfied with the support provided by the company
Job Requirements
- The following are the requirements for this position :
- Bachelor’s degree in Computer Science or related field.
- Min. 1 year experience as Technical Support (Fresh Graduates welcome).
- Strong problem-solving, analytical skills.
- Fluent in English (mandatory).
- Willing to work shifts and travel when needed.
- Based in Jakarta.
Tentang Perusahaan
B3Networks enables Telco to modernize their fixed and mobile telecommunication infrastructure to connect with Applications.
Alamat kantor
Gowork, Lippo Mall Puri, Ground Floor (Near Lobby Banking Hall) Jl. Puri Indah Raya, Puri Indah CBD, Daerah Khusus Ibukota Jakarta 11610
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