Deskripsi pekerjaan IT Helpdesk PT Avows Technologies
Job Summary
Provide first-level technical support by troubleshooting hardware, software, network, and application issues to ensure smooth day-to-day IT operations and excellent user support.
Requirements
- Minimum 2–3 years of experience as an IT Helpdesk, IT Support, or similar role.
- Bachelor's Degree in Information Technology, Computer Science, or a related field.
- Good understanding of Windows OS, Microsoft Office, and basic networking concepts.
- Experience troubleshooting hardware, software, printers, and peripheral devices.
- Familiar with Active Directory, user account management, and password administration.
- Experience using ticketing systems and incident management processes.
- Basic knowledge of LAN/WAN, VPN, and network troubleshooting.
- Strong analytical, problem-solving, and communication skills.
- Able to work independently and collaboratively in a team.
- Willing to work onsite in Jakarta.
Responsibilities
- Provide first-level technical support for hardware, software, network, and application issues.
- Receive, log, troubleshoot, and resolve user incidents and service requests.
- Escalate complex issues to the appropriate technical teams when necessary.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Manage user accounts, access permissions, and password resets.
- Monitor and follow up on support tickets to ensure timely resolution.
- Assist users with system, application, email, and connectivity issues.
- Document incidents, resolutions, and technical procedures.
- Perform routine system checks and support IT operational activities.
- Collaborate with internal IT teams to maintain stable and efficient IT services.
