IT Governance & Service Management

Job Requirements:

• Bachelor's degree in Informatics Engineering/Information Systems/Information Management
• 2-3 years of experience in a relevant position.
• Understanding of information security governance standards and frameworks (ISO 27001:2022, ISO 27701:2019, ISO 22301:2019) and Cybersecurity Framework System 2.0, ITIL.
• Understanding of personal data protection regulations in Indonesia (PDP Law, Government Regulation 71/2019, related Ministerial Regulations).
• Basic knowledge of information technology risk management (ISO 31000, NIST RMF).
• Understanding of the ITIL v4 framework for IT service management.
• Basic knowledge of the lifecycle of policy documents, procedures, and work instructions.
• Understanding of the principles of internal auditing of management systems (ISO 19011).
• Analytical skills using Excel (pivot).
• Ability to develop operational designs in governance and improve the quality and performance of processes through the development, updating, and communication of all IT-related regulations.
• Understanding of Change Management, Change lifecycle (Request, Assessment, Approval, Implementation, Review) Risk & impact analysis on system changes, having a good technical implementation analysis and technical understanding.

Job Descriptions:

• Develop and update policies, procedures, technical instructions, templates and forms.
• Placing policies, procedures, technical instructions, templates and forms on media that can be accessed by the Directorate of IT.
• Conducting activities for communication and awareness related to the implementation of internal and external regulations in the IT Directorate.
• Adopt industrial best practices that are appropriate to improve the quality and performance of processes in the IT Directorate.
• Establish operational design in governance of IT and improve the quality and performance of IT processes through developing, updating and communicating all governing rules related to Information Technology.