IT Business Analyst

COMPANY DESCRIPTION

Established in 2006, PT. INOSOFT TRANS SISTEM is a Surabaya-based software development company specializing in supply chain management and enterprise solutions.

We build software that supports complex B2B operations — from inventory and logistics to asset movement and field usage — for global clients in sectors such as steel, energy, and industrial services. Our solutions often deal with high-value physical products and their movement across multiple locations, stakeholders, and systems.

We deliver innovative web and mobile applications that help businesses achieve operational excellence, transparency, and sustainable growth.

At Inosoft, we believe in more than just technology — we believe in people. Our culture is built on integrity, collaboration, continuous learning, and innovation, enabling our teams to experiment, grow, and deliver meaningful impact to clients both locally and internationally.

ROLE OVERVIEW

We are looking for an IT Business Analyst who enjoys understanding business processes and translating complex business requirements into clear, structured, and actionable functional documentation.

In this role, you will work closely with Project Managers, Developers, QA Engineers, and business stakeholders throughout the software development lifecycle, from requirement analysis and documentation to development, UAT, and project transition.

You will be working in a B2B enterprise environment, supporting global clients with complex business processes such as inventory management, logistics, warehousing, procurement, asset tracking, and service management.

This role requires strong analytical thinking, attention to detail, proactive communication, and the ability to connect business needs with technical implementation.

QUALIFICATIONS

• Bachelor's Degree in Information Systems, Computer Science, Industrial Engineering, Business Information Systems, or a related field.
• Minimum 5 years of relevant experience as a Business Analyst, Functional Analyst, ERP Consultant, or in a similar role involving software requirement analysis, functional documentation, and software implementation.
• Proven experience gathering and analysing business requirements, preparing BRDs, mapping business processes, and translating requirements into clear functional specifications for software development teams.
• Strong analytical thinking and problem-solving skills, with the ability to understand complex business processes, identify requirement gaps, and communicate solutions clearly.
• Experience creating process flows, user stories, business rules, acceptance criteria, and functional documentation using tools such as Draw.io, Lucidchart, Miro, or similar applications.
• Familiarity with SDLC, Agile development practices, and Jira, Azure DevOps, or similar tools for requirement management and development coordination.
• Experience supporting Developers and QA Engineers during implementation, functional reviews, and User Acceptance Testing (UAT).
• Excellent written and spoken English proficiency is mandatory, as all project communication, meetings, and documentation are conducted in English, including discussions with international clients and internal project teams..
• Detail-oriented, organised, proactive, and comfortable working independently in a remote environment while collaborating with cross-functional teams.
• Ability to manage multiple priorities, take ownership of assigned deliverables, seek clarification when needed, and adapt to changing project requirements.
• Experience with ERP, supply chain, inventory, logistics, warehousing, or other enterprise software solutions will be a strong advantage.

KEY RESPONSIBILITIES

• Gather, analyse, and clarify business requirements through discussions with Project Managers, business users, and relevant stakeholders, ensuring a clear understanding of business objectives, processes, and expected outcomes.
• Prepare accurate and well-structured Business Requirement Documents (BRD), process flows, business rules, functional specifications, and supporting documentation that clearly communicate business requirements to technical and non-technical stakeholders.
• Identify missing information, requirement gaps, inconsistencies, and assumptions, proactively coordinate clarification with stakeholders, and ensure requirements are complete and aligned with the agreed solution scope.
• Present and explain proposed solutions and BRDs during internal and business user review sessions, incorporate feedback, revise documentation, and support requirement validation and approval.
• Translate approved requirements into development-ready Jira tickets or user stories, including clear functional descriptions, business rules, dependencies, and testable acceptance criteria.
• Conduct development kickoffs, functional walkthroughs, and grooming sessions to help Developers and QA Engineers understand the business context, functional requirements, and expected system behaviour.
• Collaborate with Project Managers, Developers, and QA Engineers throughout development, provide functional clarification, maintain requirement updates, and participate in design reviews and preliminary functional reviews when required.
• Prepare UAT scenarios, conduct guided UAT sessions with business users, validate functionality against approved requirements, and review UAT feedback to identify defects, minor changes, and out-of-scope requests for appropriate follow-up.
• Prepare user guides and training materials, conduct functional user training when required, and provide knowledge transfer to the Support Team during project transition.
• Continuously develop knowledge of enterprise business processes, particularly supply chain, inventory, logistics, warehousing, and asset management, while improving analysis skills, documentation quality, and functional delivery practices.

JOIN US

If you're passionate about understanding business processes, creating high-quality functional documentation, and helping teams deliver successful enterprise software solutions, we'd love to meet you.

Let's build systems that matter — with clarity, collaboration, and continuous improvement.