Job description for International Logistics Network Supervisor at Lion Parcel
JOB PURPOSE
The Network International manages and optimizes Lion Parcel Malaysia's international shipment lanes and partner network, ensuring cross-border parcel flows are efficient, compliant, and cost-effective. The role oversees coordination with international carriers, customs processes, and inbound/outbound network performance.
KEY RESPONSIBILITIES
- Manage day-to-day operations of international shipment lanes, including coordination with overseas partners, freight forwarders, and customs agents.
- Monitor international network performance (transit time, clearance time, on-time delivery) and resolve bottlenecks across cross-border routes.
- Support customs clearance processes by ensuring documentation, HS codes, and regulatory requirements (e.g. LARTAS, import/export permits) are met.
- Coordinate with international partners/agents on rate negotiation, capacity planning, and service level agreements.
- Track and report international lane KPIs, cost performance, and volume trends to the Head of Operations Programs.
- Work closely with Network (Domestic), Customer Operations, and Ground Operations to ensure seamless end-to-end international delivery.
- Investigate and resolve international shipment exceptions, customs holds, and partner-related service issues.
- Support new international lane launches, including route planning, partner onboarding, and operational readiness.
REQUIREMENTS & QUALIFICATIONS
- Diploma or Bachelor's Degree in Logistics, Supply Chain, International Trade, or related field.
- Minimum 2-3 years of experience in international logistics, freight forwarding, customs/trade compliance, or cross-border courier operations.
- Working knowledge of customs clearance procedures, import/export regulations, and international trade documentation.
- Strong data analysis skills using Excel; experience with logistics/TMS systems is an advantage.
- Good command of written and spoken English; additional regional language skills are a plus.
- Willingness to coordinate across time zones with international partners.
What we offer
At Lion Parcel, we are committed to fostering a supportive and dynamic work environment where our employees can thrive and grow. We offer competitive compensation packages including an attractive base salary and performance-based incentives aligned with your achievements. We believe in recognizing and rewarding outstanding performance and provide clear pathways for career progression within our organization.
About us
Lion Parcel is a leading logistics and parcel delivery company operating across the region. We are committed to providing reliable, efficient and customer-centric logistics solutions that help businesses succeed. With a strong reputation for service excellence, operational efficiency, and innovation, Lion Parcel has established itself as a trusted partner for businesses of all sizes. Our mission is to simplify supply chain management and empower businesses through exceptional delivery services. We pride ourselves on our dedicated team, cutting-edge technology, and commitment to sustainability.
Our Malaysia Office
72, Jalan PJS 11/7, Bandar Sunway, 46150 Petaling Jaya, Selangor, Malaysia
Apply now
If you meet the above criteria and are interested in joining Lion Parcel, we would like to hear from you. Please submit your CV, cover letter, and any relevant supporting documents through our careers portal or contact our recruitment team for further information about this exciting opportunity.
