Deskripsi pekerjaan Installation Customer Service (CCTV & Smart Door Lock) PT. Rabit Teknologi Pintar
Installation Customer Service (CCTV & Smart Door Lock)
About Rabit Smart Home
Rabit Smart Home is an Indonesian IoT brand specializing in smart security solutions, including CCTV systems and smart door locks. We provide complete services from consultation to professional installation, ensuring reliable results and consistent customer experience across all projects.
Job Description
As an Installation Customer Service, you will be responsible for handling installation leads, converting them into confirmed installation orders, and managing installation schedules for CCTV and smart door lock products.
This role is sales-oriented and operational, requiring strict adherence to existing Customer Service Installation SOPs to ensure consistency, service quality, and operational efficiency.
Key Responsibilities
1. Lead Handling & Closing (Based on SOP)
- Handle incoming installation leads from ads, WhatsApp, and assigned channels.
- Follow existing CS Installation SOPs when handling, following up, and closing leads.
- Actively convert leads into confirmed installation orders to meet daily targets.
- Communicate clearly, persuasively, and professionally without deviating from approved processes.
2. Product Consultation & Recommendation
- Understand the fundamentals of CCTV and smart door lock products.
- Recommend products strictly according to SOP guidelines and approved use cases.
- Explain installation requirements, limitations, and risks clearly to customers.
- Confirm critical conditions before installation (example: CCTV indoor vs outdoor placement, exposure to rain or sunlight, power and internet availability).
3. Installation Confirmation & Expectation Alignment
- Ensure all customer requirements and site conditions are confirmed according to SOP before scheduling.
- Prevent expectation mismatch that may cause on-site issues or after-sales problems.
- Escalate special or non-standard cases instead of making unilateral decisions.
4. Scheduling & Technician Coordination
- Arrange technician installation schedules efficiently from one location to another.
- Estimate installation duration realistically based on SOP standards.
- Ensure technicians receive complete and accurate job details before installation.
5. Administration, Invoice & Reporting
- Input installation schedules and customer data accurately into reports.
- Prepare invoices carefully based on confirmed scope and SOP-approved pricing.
- Maintain clean, structured, and traceable documentation for all installations.
Qualifications
- Experience as Customer Service, Sales Support, or Installation CS (CCTV / smart home preferred).
- Sales-driven with strong follow-up and closing skills.
- Able to understand and consistently follow established SOPs.
- Detail-oriented, structured, and disciplined in administrative work.
- Comfortable handling daily targets and operational routines.
