Job Requirements
1 - 3 years of experience
Minimum Bachelor’s Degree
This job post is managed by
Winfred Cham
Online 14 days ago
Skills
Job description for Inside Sales Representative at Helius Technologies Sdn Bhd
Job Responsibilities:
· Monitor the status of his/her Book of Business ( “BoB”). Communicate with advertisers in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity
· Analyse performance of priority accounts (problematic or top-tier advertiser)and create optimisation actions. Optimisation goals include:
I. Account up-selling
II. General creative tips and best practices
III. Bidding/Budget/targeting recommendations
· Communicate budget increase with advertisers and encourage them to increase investment on advertising using Client’s platforms
I. Able to identify high-value opportunities and low-hanging fruit
II. Tier BoB and apply different approaches to manage advertisers of each tier to drive revenue
· Communicate effectively with advertisers and Client’s internal stakeholders (ads review, finance, product etc.) to achieve good customer experience
· Collaborate with Client’s internal resources (POC/Data/self-service project manager/Ads platform/Ads delivery/Sales CRM platform) to support Client’s to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance work efficiency of Client Solution Specialists by providing the advice
· Answer advertiser questions online; provide account setup guidance and simple optimization suggestions for high-potential advertisers through inbound and outbound calls, as well as reach out to problematic advertisers via telephone to provide solutions
· Daily management of target SMB customers advertising on Client’s platforms, provide account optimization advice to advertisers by telephone and email to increase advertisement spend
Requirements:
· Good communication in English and Indonesia
· Minimum 2 years experiences in customer service/Sales
· Minimum education bachelor degree in any field
· Comfortable working night shift
· Must willing to relocate to Malaysia