Deskripsi pekerjaan Human Resources Manager PT Esha Parama Technology
Responsibilities:
1. External Workforce & IT Outsourcing Management
- Manage the full lifecycle of IT outsourcing consultants and external employees, from onboarding to offboarding.
- Ensure consultant deployment aligns with client contracts, project scope, and internal policies.
- Monitor assignment status, headcount, contract duration, renewals, and terminations.
- Act as the primary HR point of contact for clients regarding outsourced workforce matters.
- Coordinate preparation and administration of consultant contracts, addendums, NDAs, and related HR documents.
- Ensure compliance with labor regulations, outsourcing standards, and client-specific requirements.
- Handle consultant performance issues, disciplinary matters, escalations, and replacements.
- Support resolution of consultant-related grievances with clients and internal teams.
- Identify HR-related risks in outsourcing arrangements and propose mitigation actions.
- Coordinate payroll inputs, timesheets, attendance validation, and support billing with accurate HR data.
- Prepare regular reports on external headcount, utilization, contract status, and workforce costs.
2. Internal HR Operations & Employee Lifecycle
- Manage end-to-end HR operations for internal employees (permanent, contract, probation).
- Oversee employee lifecycle processes: onboarding, confirmation, promotion, internal movement, and offboarding.
- Ensure accuracy and integrity of employee records, contracts, HRIS, and personnel documentation.
- Coordinate payroll administration, benefits, BPJS, leave management, and attendance.
- Support internal and external audits related to HR operations and outsourcing activities.
3. Recruitment, Workforce Planning & Talent Acquisition
- Manage internal recruitment activities to fulfill business and operational needs.
- Partner with the CEO, BOD, and department heads to understand manpower planning and hiring priorities.
- Assist in defining job scopes, hiring criteria, and workforce structure aligned with business growth.
- Handle end-to-end recruitment: sourcing, screening, interview coordination, and offer support.
- Support hiring for key, confidential, and critical roles with high professionalism and discretion.
- Monitor hiring progress and provide regular updates and insights to stakeholders.
- Provide HR guidance related to workforce planning, consultant utilization, and resource allocation (internal & external).
4. Performance Management, People Development & Engagement
- Manage performance management processes, including KPI setting, appraisal cycles, and performance improvement plans.
- Support employee development initiatives, learning programs, and succession planning.
- Drive employee engagement activities and internal culture-building programs.
- Support performance and behavioural issue handling (internal and external) in line with company policies.
5. Policy, Compliance, Employee Relations & Governance
- Develop, review, and implement HR policies, SOPs, and internal regulations in line with labor laws and outsourcing standards.
- Handle employee relations matters, disciplinary processes, grievances, and internal investigations.
- Ensure HR governance, audit readiness, and compliance with statutory and client requirements.
- Maintain accurate and up-to-date HR documentation, contracts, and compliance records.
6. Leadership, Stakeholder Management & Process Improvement
- Act as a trusted HR partner to management, clients, and internal stakeholders.
- Provide HR insights, workforce data, and recommendations to the CEO and leadership team.
- Lead, guide, and mentor HR staff involved in internal HR operations and outsourcing support.
- Continuously improve HR processes related to HR operations and outsourcing to ensure efficiency and scalability.
- Contribute to business growth by ensuring a stable, compliant, and well-managed workforce (internal & external).
Key Requirements
- Bachelor’s degree in Human Resources, Psychology, Law, Business Administration, or related field.
- Minimum 7–10 years of HR experience, with:
- Strong exposure to internal HR operations, and
- Preferably experience in IT outsourcing, consulting, or services-based companies.
- Strong understanding of HR business partnering, contract-based employment, and outsourcing models.
- Proven experience in client-facing HR roles and partnering with senior stakeholders (CEO, BOD, department heads).
- Solid knowledge of labor law, HR compliance, and employee relations.
- Excellent stakeholder management, coordination, and communication skills.
- Strong attention to detail, documentation, and compliance orientation.
- Strong organizational, analytical, and problem-solving skills.
- Able to operate effectively in a fast-paced, service-driven, and growing business environment.
