Deskripsi pekerjaan Host Support PT. Mindo Small Business Solutions
We are currently looking for fluent English speakers to join our growing Host Support Team.
If you are a fluent English speaker and have some customer service or help desk support experience, you are welcome to apply.
Responsibility :
- Initiate & answer phone calls with overseas clients.
- Responding to emails and live chats originating from overseas clients.
- Be in charge of helping clients with their questions on the vacation rental listings product and helping to ensure they get resolution for the listings issues.
- Handling and resolving clients' complaints.
- Communicating and coordinating with colleagues and internal departments.
Requirements
- Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors.
- Have good problem analysis, problem-solving skills, and fast decision making.
- Fluent English Speaking with no accent.
- Comfortable using computers.
- Fast learner of new softwares.
- Preferably have the experience with customer service/call, center/banking, telesales/online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage).
- Having knowledge in SQL & API experience is a plus.
- Having a minimum 1 year of experience in helpdesk support is an advantage.
- Can successfully communicate with the clients to gather information and learn about their needs and expectations.
- Able to work under pressure in a fast-paced environment.
- Applicants must be willing to work 24 hours shifting system
