Persyaratan
Skills
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Deskripsi pekerjaan HEALTHCARE ADMINISTRATOR PT Indonesia Defence Services
- Greets, receives and screens patients and telephone calls in courteous and business-like manner; ascertains needs; directs accordingly; documents calls in Laboratory Information System (LIS); contacts patients; arranges follow-up laboratory needs by telephone.
- Answers questions with non-confidential information; resolves minor complaints; refers more difficult problems, calls and complaints to appropriate supervisor and/or management.
- Contacts provider with prioritized lab results.
- Orients and trains new personnel in general departmental reception operations, requirements and specific job functions/duties; monitors staffing/service levels to ensure adherence to outpatient wait times; notifies supervisor of staffing needs.
- Educates patients on special preparations/techniques for laboratory specimen collection; schedules and records patient appointments for special laboratory procedures.
- Completes appropriate outpatient ancillary charges and laboratory requisitions.
- Determines and explains fee involved; obtains insurance coverage information of any non-plan referrals; notifies non-plan patients of pre-payment, pre-authorization and billing procedures; requests letters of preauthorization of pre-approval if indicated.
- Obtains, extends, computes, and verifies variety of charges pertaining to services rendered, health plan dues, and medications etc; receives cash, check, or credit card for payment; verifies information is accurate on all checks; assures valid authorization is received for all credit card payments; validates checks and credit slips; issues receipts accordingly.
- Operates computerized cashiering system by entering transactions to post appropriate charges for services and supplies; refunds customers for overpayments of various services within authorized limits; assures all appropriate documents and signatures are obtained; enters refunds in computerized cashiering system.
- Enters adjustments in computerized cashiering system for services rendered according to established guidelines; reconciles supporting documents to appropriate GL's; balances monies, checks, credit card charge drafts daily against cash jacket report and/or transaction reports. Reconciles and resolves any discrepancies; reports to lead or supervisor as appropriate.
- Ensures patient satisfaction; ensures adherence to safety and good housekeeping in reception and outpatient phlebotomy area; notifies supervisor of problem situations.
- Obtains laboratory requisitions/requests; receives completed laboratory reports; sorts and distributes reports to individual areas; accesses data using various laboratory-related applications; operates standard office equipment.
- Maintains departmental files and inventory supplies; ensures adequate levels on hand; requisitions supplies as needed.
- Gathers, analyses, compiles and records information/data for routine and special reports as directed.
- Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
- Supports and promotes the laboratory for the growth of the company
- Performs other duties and accepts responsibility as assigned
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