Head Runner

Job Description

1. Take initiative to study and fully understand all menus, including daily specials and limited-availability items. Attend food and beverage training to gain in-depth knowledge of ingredients and preparation methods in order to confidently describe dishes and drinks to guests when required. Continuously develop skills and knowledge in menu engineering.
2. Ensure that the Sequence of Service is followed by all team members. Check the availability and condition of all menu books and replace or update them when necessary.
3. During service, coordinate kitchen pass operations to ensure effective task management among the runner team while maintaining consistent food quality and presentation standards.
4. Recognize and acknowledge regular guests and communicate their preferences to the Duty Manager.
5. Carry out restaurant setup, including but not limited to daily cleaning; cleaning and dusting tables, chairs, and fixtures; polishing glassware and cutlery; folding napkins; checking menus and replacing covers or inserts when required; preparing wine buckets and ice; and ensuring rubbish bins are ready for service.
6. Ensure the pass section is clean, well organized, and fully stocked with crockery, cutlery, condiments, and all necessary service items.
7. Ensure the restaurant is adequately stocked for each shift, including crockery, glassware, cutlery, trays, napkins, and condiments. Report any shortages immediately to the Head Waiter or Manager.

Requirements

1. Strong understanding of Sequence of Service (SOS) and food presentation standards
2. Good knowledge of menu items, ingredients, and basic food handling procedures
3. Ability to coordinate and lead the runner team during service to ensure timely and accurate food delivery
4. Strong communication and coordination skills with kitchen and service teams
5. Able to work in a fast-paced, high-volume service environment
6. Good organizational skills and attention to detail
7. Physically fit and able to stand and move for long periods during service
8. Willing to work flexible shifts, including weekends and public holidays