Head of Project Management (Data/AI)

Insignia is looking for a Head of Project Management to elevate our end-to-end delivery into a repeatable, high-trust consulting experience. This role will lead a portfolio of enterprise programs (Data Platform, Analytics Modernization, GenAI, MLOps, Cloud Migration), while building and standardizing a PMO framework that drives:

Higher renewal rate / new projects from existing customers

• Reduced escalations
• Faster time-to-value
• Stronger NPS
• Tighter scope, quality, and risk control
• This role is both a line manager for PMs and a governance leader who sets the delivery bar, ensures operational discipline, and strengthens client confidence.

Key Responsibilities

1) Portfolio Delivery Leadership (Outcome + Quality + Predictability)

Own delivery health across multiple projects: on-time, on-scope, on-budget, and quality.

Establish delivery rhythm: weekly governance, RAID, scope checkpoints, acceptance criteria, and clear escalation pathways.

Ensure “business value realized” by aligning deliverables to measurable outcomes and adoption milestones.

2) PMO Build & Standardization (Your #1 Mandate)

Build and roll out Insignia’s PMO playbook: templates, SOPs, reporting standards, and delivery methodology.

Define the minimum standard for “Insignia way of delivery” so PMs become a preferred consultant to customers (trusted, structured, proactive).

Implement continuous improvement loops: post-mortems, lessons learned, and portfolio-level risk prevention.

3) Stakeholder Management & Escalation Control

Drive stakeholder alignment early and continuously — especially on scope clarity, roles & responsibilities, data readiness, and change management.

Lead executive-level steering with customer leadership, prevent escalations through proactive expectation management and decision logs.

Resolve project risks rooted in coordination, governance, and cross-team dependencies.

4) Commercial & Decision Rights Ownership

Own critical decisions: scope change approvals, staffing changes, commercial trade-offs, and escalation authority.

Partner with Sales/Pre-Sales to structure delivery approaches that minimize execution risk and improve client confidence.

Convert successful delivery into growth: identify upsell opportunities and position follow-on initiatives based on results.

5) People Leadership (PM Capability Uplift)

Lead and coach PM team

Upskill PM discipline, consulting behavior, stakeholder handling, and persuasion skills.

Create performance standards and coaching cadence to build a high-performing delivery bench.

Mush Have Qualifications:

• 6+ years experience in program/project delivery leadership in consulting/vendor/SI environments.
• Proven track record delivering enterprise initiatives across Data Platform / Analytics / AI / MLOps / GenAI
• Strong PMO and governance capability — has built or standardized SOPs, templates, delivery methodology, and reporting frameworks.
• Executive stakeholder management strength: can drive alignment, decisions, and expectation management with senior client stakeholders.
• Commercial maturity: confident managing scope trade-offs, change requests, staffing decisions, and delivery risk to protect outcomes.
• Strong coaching capability to uplift junior PMs into structured, persuasive consultants.

Preferred (Nice-to-Have)

• Experience improving retention/renewals through delivery excellence.
• Familiar with change management frameworks and adoption planning (training, UAT governance, rollout strategy).
• Certifications (optional): PMP/PRINCE2/SAFe/Agile, cloud certifications.