Job Requirements
1 - 3 years of experience
This job post is managed by
Shi Qing POH
Last active 2 years ago
Skills
Job description for Head of Operations at Fishyhub
FishyHub is the world’s first and only tech aquarium startup that helps people build their dream aquariums in a fun, personalized and social way. We are a one stop shop for fishkeepers, beginners and experienced alike, to purchase their aquarium items, livestock, plants intelligently and conveniently, share their tanks and build up their digital aquarium profile all on one platform.
We have raised an initial round of seed funding to scale up our business and we are looking for an operations ninja that can embark on an EPIC adventure with us to strengthen our foothold in the Singapore market and ensure the smooth running of all our business operations.
Who we are looking for
- Is entrepreneurial & with growth mindset, hands-on and a strong executor
- Has experience in operations process improvement including areas such as logistics, delivery, e-commerce order fulfillment and customer service
- Is customer-oriented, data-driven, target-oriented
- Has a strong passion and knowledge in aquariums/ fishkeeping
- Has startup experience
What you will be doing
- Lead and execute the day-to-day operations for FishyHub including pre-sales, sales and post-sales activities
- Optimize operations process using technology, SOPs and other tools
- Responsible for customer service, sales, fulfilment, delivery, customer feedback
- Responsible for the operational PNL of the business
- Perform analysis and reporting on operational metrics including sales, cost of revenues, fulfillment metrics, customer experience etc.
- Lead special customer projects such as tank setups and aquascapes
- Handle difficult customer issues including complaints, failed deliveries, refunds, claims