Deskripsi pekerjaan Head of Franchise Operations PT. Rhema International Trade
About the role
We are seeking an experienced Head of Franchise Operations / Operations Director to lead, establish, and strengthen operational systems across our restaurant network. We currently manage over 20 outlets and are developing a franchise partnership business. The primary objective of this position within 90 days is to build a strong, measurable, replicable operational system capable of supporting growth to dozens or hundreds of outlets in the future.
Key responsibilities
Manage daily operations of 20+ outlets, monitoring revenue, average spending, product/service quality, cleanliness, work productivity, food waste, customer complaints, and delivery platform performance
Build operational structure (Head of Ops → Supervisor Lead → Supervisor → Store Manager), develop daily/weekly inspection checklists, and implement result-oriented KPIs
Prepare and execute new franchise openings, including contract handover, site selection, design, fit-out, recruitment, training, soft opening, and operational support (7/30/60/90 days)
Develop and implement operational SOPs (kitchen, service, food safety, inventory, complaint handling) and build training systems for new employees, Store Managers, and franchise partners
Analyze gross margin, SKU mix, labor productivity, and weekly outlet performance data to formulate improvement actions focused on profitability
Build operational talent pipeline to develop Supervisor Leads and Store Managers continuously
About you
Minimum 5 years of experience in chain restaurant / multi-outlet F&B network operations
Previous role as Area Manager, Operations Manager, Head of Operations, or Operations Director
Proven experience directly leading and managing 10–30+ outlets (company-owned and/or franchise)
Demonstrated ability to build operational systems from the ground up, create SOPs implemented in the field, establish training systems, and oversee new store openings
Capable of analyzing operational financial data (revenue, CPL/COGS, labor cost, waste) with a track record of successfully turning around underperforming or declining outlets
Strong leadership mindset, disciplined in follow-up and closing loops, willing to work directly in outlets to resolve operational issues
