Head of Customer Success

Glints Indonesia

IDR100 - 200/Bulan

Business Development / Sales

Full-Time

More than 10 years of experience

Skills

Customer Success Management

Cross-selling

Client retention

Upselling

Deskripsi pekerjaan Head of Customer Success Glints Indonesia

About This Role
We are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realise their human potential by joining great organisations, learning the right skills and building great teams.
We’re looking for a Head of Customer Success to join our Sales  team in Indonesia, to build repeatable, scalable and predictable outbound BD-Enterprise engines.

What You’ll Be Doing
In this role, you will:
Build (hire, groom and retain) world-class A player most customer-obsessed client success team which have the best interest for Customers
Building strong Client success core fundamentals direction, including setting right system and processes to scale the team and whole clients at Glints
Build strong and happy customer base at scale
Collaborate with multiples stakeholders; BD team, Recruitment team, Product marketing team, etc to ensure we the highest customer satisfaction are achieved
Manage and lead the client success team to drive and meet the company’s strategic objectives in terms of sales, profit, and growth targets
Improving Team Productivity & Conversion rate of each sales stage

Who We Are Looking For
Min. 10 years of working experience in Customer Success function
Strong preference to those with client success/account renewal related experiences/farming experiences at scale. Acquisition experience (hunting) works too
Proven experience in building, training and leading a sales team to successfully achieve top-line targets
Strong systematic thinking skills
Strong leadership skills
Demonstrated track record of career excellence
High attention to detail, with a process-driven and solution-oriented mindset
A strong command of English
RIIBCOH

Glints Indonesia

501 - 1000 karyawan

Let’s Realize Human Potential.
At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realize their human potential.
We have impacted many lives but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.

What is Glints?
Glints is the leading talent ecosystem in Southeast Asia, with an enduring purpose of contributing to a world where people and organizations can realize their human potential.
Today, Glints is the most well-funded and well-capitalized startup in the talent recruitment space in Southeast Asia, with over US$80M in total investments raised till date.
Our tech-enabled approach to recruitment and career discovery connects more than 3 million candidates to their next dream opportunities. We have also supported more than 50,000 companies in finding top talent and doubling recruitment efficiency.
Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times.
In 2020, we were recognized by LinkedIn as one of the Top 10 Startups in Singapore. In 2022, we were featured in the top 20 of Nikkei-FT-Statista High-Growth Companies Asia-Pacific 2021 list. Moreover, we were also featured in the top 10 fastest-growing companies in Singapore by The Straits Times.

Who We Are
At Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code: #RIIBCOH. It defines our values, is what guides our decisions and actions, and is what makes us special:
Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)
Integrity: Have courage, be guided by the truth, don’t be afraid
Impact: Missionaries, not mercenaries
Beginners’ Mindset: Stay humble, don’t be attached to ego
Customer Obsessed: Customers first
Ownership: Care intensely about the mission and take responsibility
High Standards: Dream big and deliver epic outcomes fast

Where We Work
Since Glints was officially launched in Singapore in 2015, we've rapidly grown our footprints across Greater Southeast Asia to operate in Singapore, Indonesia, Vietnam, Taiwan and Philippines.

Learn more about Glints and our culture.