Deskripsi pekerjaan Head of Commercial & Operations Umawar Investment Group
Role Summary
Strategic, data-driven leader to drive revenue growth, marketplace performance and operationalexcellence.
Responsible for scaling supply and demand, optimising conversion and building the commercial and operations team.
Key Responsibilities
Commercial Strategy & Revenue Growth
• Own revenue strategy and performance
• Pricing, commission and promotional strategy
• Launch new revenue streams and partnerships
• Lead B2B partnerships and market expansion
Marketplace Supply & Demand
• Lead global tour guide acquisition and onboarding
• Ensure supply-demand balance
• Improve activation and retention
Operations & Customer Experience
• Own end-to-end marketplace operations
• Improve conversion and service quality
• Build scalable onboarding and support processes Data & Analytics
• Track GMV, take rate, CAC, LTV and conversion
• Build forecasting and dashboards Leadership
• Build and lead commercial & operations team
• Foster culture of ownership and experimentation
Requirements
• 8+ years in marketplace, travel, SaaS or e-commerce
• Experience leading commercial or operations teams
• Strong analytical and strategic skills
• Startup or high-growth experience preferred




