Job description for [HCM] Talent Acquisition & Engagement Specialist Full-Time at Học Viện Gia sư The TutorX Việt Nam
1. ABOUT THE TUTORX:
The TutorX is one of the leading tutoring service providers in Ho Chi Minh City, trusted by parents and students alike. We specialize in one-on-one home tutoring, connecting students with experienced teachers and outstanding university students from leading institutions. Each student receives a personalized learning plan tailored to their abilities and academic goals.
2. JOB RESPONSIBILITIES:
2.1. Tutor Recruitment & Talent Acquisition:
• Develop and execute monthly and quarterly tutor recruitment plans to meet the Academy's tutoring placement needs.
• Proactively source and attract high-quality candidates, including alumni of international schools, top-performing university students, international students, and graduates of international joint-degree programs.
• Manage recruitment channels, including tutor communities, job platforms, LinkedIn, alumni networks, and academic clubs.
• Screen applications and conduct initial interviews to assess candidates' attitudes, professionalism, motivation to teach, and basic foreign language proficiency.
• Refer qualified candidates to the Academic Department for teaching methodology training and pedagogical competency assessments.
2.2. Tutor Retention & Rewards Programs:
• Design and manage tutor seniority pathways and recognition tiers based on length of service and performance evaluations.
• Develop and maintain non-monetary engagement and recognition programs, including monthly/quarterly Tutor of the Month awards, birthday gifts, and service anniversary celebrations.
• Monitor the tutor engagement lifecycle and conduct regular one-on-one check-ins or weekly/monthly tutor meetings to understand the needs and concerns of key tutors and minimize the risk of disengagement.
• Conduct exit interviews with tutors who discontinue their collaboration with the Academy to identify root causes and recommend improvements to retention policies.
2.3. Community Development & Engagement Activities:
• Manage and maintain active tutor communities across internal communication channels (Zalo, Facebook Groups, etc.).
• Develop ideas, create event plans, and lead regular engagement activities such as Coffee Talks, Year-End Parties, and networking sessions for tutors to connect and share teaching experiences.
• Foster a supportive community culture that encourages members to share useful academic resources and practical teaching experience.
• Manage and optimize the Tutor Referral Program to encourage tutors to recommend qualified candidates from their networks, as well as recruitment collaborator programs.
• Support the Marketing team in tutor sourcing and recruitment content creation.
2.4. Tutor Experience & Support:
• Act as the voice of tutors within the Academy by receiving, categorizing, and coordinating the resolution of inquiries and concerns related to contracts, benefits, and tutor payment schedules.
• Work closely with the Academic Operations team to monitor class progress and promptly address any challenges tutors may encounter with their teaching arrangements.
3. REQUIREMENTS:
● Bachelor's degree or higher.
● At least 1 years of experience in recruiting tutors, teachers, or personnel within the education sector.
● An established network or strong understanding of high-achieving university students, international school alumni, and international students is an advantage.
● Basic knowledge of one or more subjects covered in international curricula is an advantage.
● Strong interpersonal, networking, and persuasion skills, with the ability to inspire and attract high-quality candidates.
● Confident in leading networking sessions, hosting events, and engaging community members.
● Good English communication skills are preferred.
4. COMPENSATION & BENEFITS:
● Total monthly compensation: VND 8.000.000 – 14.000.000.
● Performance-based bonuses, 13th-month salary, spot bonuses, birthday benefits, and other incentives.
● Insurance coverage, annual leave, and public holidays in accordance with Vietnamese labor regulations.
● Annual company trips and team-building activities.
● Regular salary reviews and career advancement opportunities every 3–6 months.
● Professional training and development opportunities provided by the company.
● Monthly internal engagement activities and team bonding events.
● Female employees are entitled to leave one hour early once per month under company policy.
5. WORKING CONDITIONS:
● Working hours: Monday to Saturday, from 8:30 AM to 6:00 PM, with a 1.5-hour lunch break.
● Working schedule: 5.5 working days per week, with one half-day off per week from Monday to Friday, arranged flexibly based on work requirements.
● Work location: No. 22 Hong Ha Street, Tan Son Hoa Ward, Ho Chi Minh City, Vietnam.
