Job description for HCM - Account Supervisor at The A List
COMPANY INTRODUCTION:
The A List is more than just a company; we're a vibrant ecosystem shaping the future of digital marketing. Our passion for "beyond the A" services drives us to connect businesses with top-tier influencers and create unforgettable experiences. As a leader in KOL management, content creation, and affiliate marketing, we offer a fast-paced and rewarding environment where your ideas will be valued.
The A List believes that everyone has something valuable, and we encourage our team members to share their ideas and take initiative. If you're active, appreciative, action-oriented, attitude-valued or aligned, we invite you to be part of our team and help us continue to redefine the future of influencer marketing.
JOB RESPONSIBILITY:
Build up customer relationships:
- Develop and maintain sustainable long-term customer relationships
- Identify new business opportunities, and expand potential markets to ensure KPIs and increase sales.
Contract & Payment follow up:
- Ensure contracts with strict agreements to maximize profits
- Collaborate with the Admin and Accounting departments to verify data and customer records, and debt collection support
Project implementation & Report:
- Forecast industry trends to devise effective marketing strategies for customers and better understanding their operations
- Collaborate with internal teams to control quality standards.
- Exchange information and answer customer requests, ensure progress, and deliver quality jobs to meet their needs.
- Monitor and moderate balance sheets, and evaluate results at each stage to ensure smooth cash flow for each project.
- Assist in resolving challenge and complicate customer requests or critical situations as needed
- Provide regular/ unscheduled progress reports to Line Manager and BOD, as well as stakeholders inside and outside the business.
Training:
- Develop Training and Developing documents/curriculum related to key skills and expertise.
- Conducting staff training programs within the team
- Checking and evaluating personal capacity
JOB REQUIREMENTS:
Education:
- Graduated from University/College with majors in Marketing, Business Administration, Commerce, Communications...
Experience:
- Having at least 4 years in Account Management field at advertising agency and 2 years of experience in a Senior Account Executive position, along with Influencer Marketing industry
Skills & Knowledge:
- Strong relationships with KOLs and Influencers
- Market Analysis & Research; Customer experience understanding.
- Have basic understanding of finance, human resources, etc.
- Leadership skills, independent work, handling pressure
- Good English presentation skills.
Personality:
- Good Leadership skills
- Teamwork but also independent work, handling pressure
BENEFITS:
- Competitive Salary + Performance Bonus
- 12 days of Annual Leave, 01 day of Birthday Leave + 01 WFH day per month. For Management level: 5 days of Recovery Leave
- Employee Benefit: Social insurance, Premium health insurance (Bao Viet)
- Company Activities: Company trip, teambuilding, YEP + L&D Activities
- Occasion-based offerings: Birthday, wedding, maternity, …
- Annual Performance appraisals and promotion
- Other benefits according to regulations
- A dynamic, creative, and challenging work environment
- Opportunities for professional and personal development
WORKING HOUR & LOCATION:
Working Hours: Monday - Friday, 9AM - 6PM
Location: 230/18 Pasteur, Xuan Hoa Ward, HCMC
