About Cloud and Network Services (CNS)
Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core,
Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly
formed business group, that includes most of the former Nokia Software business, Nokia’s enterprise
solutions, core network solutions including both voice and packet core, and managed and advanced
services from its former Global Services unit. This unit will also act as a delivery channel of certain
products from other business groups to enterprise customers. Cloud and Network Services (CNS) will
target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business
models, and software-led value creation.
CNS Global Business Center is seeking a Core Presales in Vietnam market to provide proactive and close
customer engagement in order to identify potential opportunities and build customer relationships as a
trusted domain expert partner. Moreover, the role should fundamentally provide in-depth technical
leadership and expertise, develop domain specific solutions and architecture to support complex deals
either in standalone or in multi-Business Group opportunities. The Core Presales helps identify crossselling & up-selling opportunities in key accounts/customer engagements.
Job Responsibilities & Competencies
The position has the following core responsibilities:
• Provide all the necessary proactive technical presales support to the Market Units to meet the
assigned OI (Order Intake) and revenue targets
• Bring and maintain technical expertise in CNS products and solutions involving CNS Core
• Lead CNS customer facing technical engagements, understanding customer business, technical
and operational paint points, requirements and KPI’s (use cases, integration points, etc.) and
provide subject matter expertise on complex cross-domain solutions
• Develop deep understanding of key technology trends (standards, industry events, etc.)
• Establish trusting relationship with customer working level stakeholders that provide
recommendations to the C-level technical decision makers, to align on technology needs and
roadmaps and identify cross-selling/up-selling opportunities for Nokia and CNS
• Lead discussions on technical requirements and gaps with Product Managers and System Engineers to ensure customer commitments can be met, during pre-sales engagements and to make sure products and services roadmap align with customers’ mid to long-term needs
• Collaborate in technical discussions with other Nokia Business Groups and 3rd parties to provide adequate E2E solution to customers. Document end-to-end architecture including Nokia and 3rd party products, associated interfaces and any adaptations needed, to guide the pre-sales engagement and offers
• Support the sales team in complex technical discussions and solutions/architecture presentation to customers
• Participate in periodic reviews with Product Managers and Global teams to align on market technology trends
• Guide offer solution strategy for complex cross-domain offers, working with solution architects and specialists as required
• Collaborate with the broader NOKIA and partners to design joint solutions and support joint sales engagements
• Strictly adhere to the published NOKIA SELL & CNS processes
• Complete all administrative assignments comprehensively and on-time
• Represent NOKIA in a professional and an ethical manner
Key experience and skills required:
• Minimum 8 years of work experience in the telecommunications domain particularly on the core network for 5G, 4G/LTE, IMS/VoLTE technology
• High level knowledge of products within Nokia’s or equivalent software products (Cloud Core Products) and emerging technologies in 5G, IoT, etc.
• Intimate technical knowledge of technical knowledge of telco networks (Fixed & Mobile, IMS, Cloud networks) and protocols
• Ability to discuss detailed technical issues with customers and management
• Excellent English verbal and written communication skills required. Strong interpersonal capabilities and customer intimacy
• Creative ‘out of the box’ thinker
• Exceptional work ethic, the ability to work independently, self-motivated, driven and a strong desire to succeed
• Collaboration and influence
• Effective communication and presentation
• Presales and Solution Selling
• Architecture & Solution Building
• Broad experience in multiple domains and technologies