Guest Service Agent

General Requirements:

• Experience in the same position as vacancy minimum 2 years
• Preferable experienced in 4 or 5 star chain hotels
• Good communication in English both spoken and written
• Have a business and excellent service oriented
• Good Personality, eager to learn, disciplines & positive attitude

Core Job Duties:

• Greet guests and manage check-in or check-out processes.
• Answer phone calls, emails, and chat messages.
• Resolve customer complaints quickly and politely.
• Process bookings, cancellations, and billing updates.
• Coordinate with other departments like housekeeping or billing