Guest Relations Officer
IDR3.500.000 - 4.500.000/Bulan
Penuh Waktu · Kerja di kantor
Minimal Diploma (D1 - D4)
1 - 3 tahun pengalaman
Lowongan ini telah ditutup
Persyaratan
Kerja di kantor
1 - 3 tahun pengalaman
Minimal Diploma (D1 - D4)
20-28 tahun
Loker ini dikelola oleh
UB
Unik Bali Villa
Online 18 jam yang lalu
Skills
Deskripsi pekerjaan Guest Relations Officer Unik Bali Villa
A Guest Relations Officer (GRO) is a key member of any hospitality or service team, focusing on creating a welcoming, attentive, and memorable experience for guests. Here’s a breakdown of typical responsibilities and qualifications:
Welcoming and Check-in/Check-out:
Warmly greet guests upon arrival, assisting with check-in and check-out processes.
Provide information about the property’s amenities, services, and any ongoing promotions or special events.
Guest Assistance and Communication:
Serve as a primary point of contact, handling guest inquiries, requests, and concerns promptly.
Offer personalized recommendations for dining, activities, and local attractions, enhancing the guest experience.
Resolve guest issues or complaints in a professional and empathetic manner, escalating to management when necessary.
Coordination with Other Departments:
Liaise with housekeeping, maintenance, and front desk teams to ensure rooms and amenities meet quality standards.
Coordinate special requests, such as room upgrades, transportation, and event planning, ensuring all details are arranged smoothly.
Tentang Perusahaan
Paradise & much more
Alamat kantor
Jl. Buana Sari, Pecatu, Kec. Kuta Sel., Kabupaten Badung, Bali 80361Tips Aman Cari Kerja
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