Guest Relations Executive
Skills
Deskripsi pekerjaan Guest Relations Executive The Italian Alliance Pte. Ltd.
We are looking for a Guest Relations Executive to provide high-quality service to our customers.
Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
You will address complaints and go the extra mile to make sure our guests are satisfied.
In this role, you should be an excellent communicator who can stay positive when facing difficult situations.
You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.
Guest Relations Officer responsibilities include:
- Welcoming guests in a friendly and professional way
- Addressing and escalating customer complaints
- Providing information about facilities, programs, and other services
- Builds relationships with guests
- Anticipate guests' needs and takes care of guests
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