Guest Relations & Concierge Specialist

🌴 WE ARE HIRING — GUEST RELATIONS & CONCIERGE SPECIALIST

📍 Remote | Bali

💼 Full-time | Flexible Schedule

💰 IDR 4,500,000–5,000,000/month + Upsell Commission

Responsibilities

• Manage guest communication through online booking platforms and messaging apps

• Handle guest requests, complaints and problem-solving

• Coordinate with operations teams and service vendors

• Promote and sell concierge services and other upsell opportunities

• Maintain guest records and prepare basic reports

Requirements

• Minimum 2 years of hospitality or guest relations experience

• Fluent in English and Bahasa Indonesia

• Experience with online booking platforms and messaging apps

• Strong communication, sales and upselling skills

• Proactive, responsible and detail-oriented

• Good knowledge of Bali services and vendors is a plus