Deskripsi pekerjaan Guest Relation Officer (GRO) - Customer Service JKT LIT Group
WE ARE HIRING Guest Relation Officer!
In this position you will be responsible for daily tasks such as greeting customers, educate customer of our services, phone answering, making appointment schedule using our booking system, processing payment, processing open and close daily cashier operation and accomodating any reasonable request from our customer and have to ensure their satisfaction.
You also have to liaise and coordinate with therapist team so they could working with efficient time and make sure every appointment could be done with full of customer satisfaction. You will be Reporting to Store Leader periodically.
What we are looking for:
- Minimum education from SMA/SMK or Diploma or Bachelor degree from any diciplines
- Fresh Graduate dipersilahkan melamar
- Service oriented personality
- Has worked in similar setting (beauty salon, hotel, hospitality, medical clinic, etc)
- Attractive and representable as customer service
- Call center applicants are welcomed.
- Technology savvy
- Sales oriented (can sells our products)
- Knowing about Closing system (Daily matching transactions from System and Actual Revenue at Store)
- ENGLISH proficiency is a point plus (oral and written)
Main Responsibilities:
- Able do consultation session to customer (face to face)
- Handle customer complains
- Handle customer appointments
- Able to arrange Therapist schedule along with Store Leader
- Manage and maintain facilities and tools at store
- Selling our products
- Do Daily Closing Journal Report for Finance & Accounting Dept (proven by test)
Other information:
Ready to be placed at our Jakarta/BSD branches.
Work 6 days a week. Off day to be scheduled ahead (shift based-morning or afternoon shift).
Please highlight relevant experience in your resume / CV.
Benefit : Salary, daily allowance, commission and free eyelash treatment
Please apply or submit your latest CV
