Job Requirements
Job benefits
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Skills
Job description for Guest Experience Executive at Park Hotel Group
- Facilitate and respond to guest enquiries via email or telephone within 24 hours. This includes accepting dine-in reservations and ensuring that the service team is duly informed of the booking details
- Manage online store sales orders to ensure that the orders are fulfilled accurately in a timely manner
- Collaborate with stakeholders (such as Sales, Marketing, etc.) on guests’ feedback with the objective to enhance the service standards for guests
- Grow and maintain guest database to ensure service team and marketing can reach out to guests with relevant offers and promotions
- Ensure menus and all guest-facing collateral are accurate, up-to-date and presentable
- Facilitate a welcoming and hospitable guest experience at the restaurant. Manage flow and maximise seating capacity of restaurant during peak hours
- Follow up on any service recovery when required, ensure service standards and processes are observed to achieve high levels of guest satisfaction when dining
- Actively seek feedback from guests and event clients to further enhance day-to-day operations
- Work with the General Manager to assist with event enquiries, client site visits and preparation of proposals and agreements
- Carry out any other duties as assigned by the Management