Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Skills
Job description for Global Relationship Manager (Logistics) at Headhunt Viet Nam
- Develop key customer relations in National Customers and in collaboration with Regional CSI and MNC teams
- Undertake country leadership role in top level account sales initiatives.
- Conduct regular visits to review service performance with the customer.
- Maintain high level executive relationships within the customer accounts.
- Understand the Industry / customer supply chain thoroughly and lead the team to map and find more opportunities / provide effective solutions to customers.
- Undertake responsibility for resolving customer issues, ensuring the customer account manager has a clear understanding of the customer’s expectations and requirements.
- Facilitate the provision of customer oriented service through the appropriate account manager & other support teams.
- Provide leadership and directions to the teams to enable achievement of agreed revenue, profitability and other performance targets.
- Facilitate and encourage collaboration to meet common goals and targets.
- Promote and encourage heightened awareness of competitive and general economic trends to ensure maintenance and improvement of DHL market positioning and market share.
- Lead and agree on annual budgets to be achieved by Country GMNC teams.
- Provide consolidated country inputs to the development of account strategies.
- Participate in regional account planning process and agree on KPIs and annual budgets.
- Support the implementation of agreed account sales and customer acquisition strategies set by the regional account team, ensuring targeted revenue and profitability levels are in line with agreed business plans.
- Sponsor sales improvement through regionally harmonized processes.
- Contribute to the regional bidding or RFQ process when requested.
- Participate in and contribute to the Country’s Strategic Planning Process.
- Achievement of AOP/ Budget for self and teams
- Provide update on customer / customer at risk based on latest update or as needed
- Provide regular performance updates.
- Recommend resource management approaches.
- Develop a working relationship with the relevant regional groups to ensure they are kept up to date with all issues relating to the Country GCS/MNC Customer accounts.
- Represent the Country GMNC function and designated customer accounts in the solution/service development process, ensuring clear communication of customer expectations and requirements.
- Leverage regionally and globally developed processes to enhance Country GMNC business performance.
- Participate in and contribute to the Country’s Strategic Planning Process, consolidating and taking into accounts inputs from Country, Area, Regional and Global networks.
- Formulate and implement country tactics in relation to pricing, competition, account acquisition / expansion and profitability by Industry Segment.
- Plan, organise, direct and lead the GMNC teams in achieving agreed revenue and profitability targets.
- Facilitate, sponsor and support cross functional projects and initiatives to ensure sales plans and targets are effectively executed.
- Track trends and developments in the operating environment to maintain, defend and enhance business growth and continued profitability.
- Drive customer satisfaction and loyalty.
- Establish, lead and maintain pricing reviews that ensure improving margins from designated accounts.
- Responsible for adhering to regional standards on profit margins and discount guidelines.
- Ensure all customer agreements are cost sensitive and appropriate tariff guidelines adhered to.
- Review, analyse, plan, secure and deploy resources necessary to achieve targeted revenues and profitability.
- Collate, plan, prepare and present annual business plan and monthly rolling forecasts/re-forecasts.
- Establish and implement corrective actions/plans to rectify shortfalls/shortcomings
- Prepare and present timely and accurate performance reports with necessary commentaries.
- Maintain support and co-operation with other members of the account team and throughout the sales force.
- Develop a high performance service culture within the function.
- Plan, organise and direct an efficient and effective function.
- Monitor individual performance.
- Conduct MDPR/PEAP.
- Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
- Identify training needs and opportunities to develop a highly skilled functional department.
- Presentation and Communication (English) skills (excellent).
- Facilitation and training skills (excellent).
- Project management skills.
- Software skills (Word, Excel, PowerPoint, etc).
- Performance assessment skills.
- Networking and interpersonal skills.
- (Experience/Certifications/Qualifications/Licenses)
- 10 years Sales management experience in a service-related industry, selling to large multinational accounts that require consultative and solution selling.
- Experience in managing Sales Groups for a sizable organisation.
- Degree in Business (preferably MBA).
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