Deskripsi pekerjaan Genie - Seller Success ADVANCE.AI
Genie (official website: genie.shop） is a SaaS platform focusing on business services in the Asia Pacific region. It aims to provide complete multi-channel, multi-scene, and digital solutions for businesses through AI and Internet technology. Since its launch in February 2020, genie has reached cooperation with major mainstream platforms in the Asia Pacific region, serving more than 20000 customers.
Genie is also a member of the Advance intelligence group (official website: https://advanceigroup.com/en-US ）Genie, established in Singapore in November 2019, enjoys group resources, and develops independently and rapidly. So far, genie has set up independent offices in Beijing, Singapore, Jakarta, and Ho Chi Minh City with 100 + team members
Job Description:
1. Establish a close relationship with active merchants, maintain merchants through daily problem solving and follow up merchants’ demands
2. Tracking daily operations and reporting or resolving issues
3. Output the strategy and implement an active campaign to encourage merchants to use products, and be responsible for the Daily Active User of merchants
4. Cooperate with different departments to improve business operations
5. Make recommendations for business performance improvement
Job Requirements:
1. Minimum Bachelor’s Degree in any major
2. Exceptional English (verbal and written)
3. Minimum 1 year experience in a professional business start-up environment
4. 1-year experience within CS Area is a plus
5. Proficient in technology especially Microsoft Office applications
6. Proactive qualities with the willingness to learn
7. Strong analytical & problem solving skill
8. Has experience in training, people management, and culture is a plus
9. Familiar with agile project management and continuous improvement
