Deskripsi pekerjaan General Manager - Luxury Villa / Bali Islamic Medical Service
Responsibilities:
Strategic Revenue Management
Revenue Development: Build and execute the annual revenue strategy, including seasonal pricing, promotional calendars, and yield management tactics.
Channel Optimization: Manage and optimize all OTA platforms (Booking.com, Airbnb, Agoda, etc.) and the direct booking engine to ensure maximum visibility and conversion.
Dynamic Pricing: Monitor market trends and competitor pricing in the area daily to adjust rates dynamically based on demand and pace.
Reporting & Analytics: Provide the owner with comprehensive financial reports, including RevPAR (Revenue Per Available Room), occupancy forecasts, and monthly profit/loss overviews.
Operational & Team Leadership
Operations Oversight: Ensure the 12 exclusive lofts are maintained to 5-star luxury standards through rigorous supervision of housekeeping and maintenance teams.
Guest Experience Mastery: Maintain a high "hands-on" presence to ensure guest satisfaction, directly impacting online ratings and repeat bookings.
Staff Development: Lead recruitment, training, and performance management to build a lean, high-performing hospitality team.
Team Leadership: Lead the full employee lifecycle for the property staff, fostering a culture of personal responsibility, initiative, and teamwork.
Compliance & Safety: Ensure the property remains fully compliant with local labor, safety, and hospitality regulations in Bali.
Requirements:
Education: Bachelor’s Degree in Hospitality Management or related field.
Experience:
Minimum 8 years in the hospitality industry, particularly boutique hotel or villa complex (10-20 units), where the manager is the main person who controls the whole operations and revenue.
At least 3 years in a Senior Management role, where the scope of work and responsibilities cover both Business (Marketing, Revenue, Partnership) and Operations.
Proven track record in successful Revenue Management from setting pricing tactics, influencing consumer behavior, to maximizing profits, in Bali.
Language Skills: Strong verbal communication skills, and professional English proficiencies, since the direct report or owner is an expatriate.
Technical Skills:
Knowledge of inventory control, maintenance systems, and procurement processes.
Advanced OTA & PMS Mastery: Expert-level knowledge of OTA algorithms (Booking.com, Airbnb, Agoda, etc.), and Property Management Systems.
Financial Literacy: Strong ability to manage budgets, analyze P&L statements, and forecast revenue trends.
Personal Attributes:
Entrepreneurial mindset and proactive.
Trustworthy (owner-facing role).
Highly data-driven.
Strong leadership and decision-making skills.
Detail-oriented, calm under pressure, and service-driven.
Able to maintain confidentiality and represent the property professionally.
Location: Bali
