Deskripsi pekerjaan General Hotel Manager Dip & Doze Boutique Hostel
We are looking for an experienced Manager to oversee the daily operations of our property as well as provide strategic direction. It is important for the manager to be involved in all aspects of the operations. You will be responsible for dealing with complaints as well as strategizing and preparing reports. You will be a key person of reference for employees and guests as well as external vendors.
Responsibilities
* Supervise work at all levels and set clear objectives
* Plan activities and allocate responsibilities to achieve the most efficient operating model
* Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
* Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
* Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
* Deal with maintenance issues, shortages in staff or equipment, renovations etc.
* Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
* Inspect facilities regularly
Requirements and skills
* Proven experience as Hotel Manager or relevant role
* Fluency in English; knowledge of other languages is a plus
* Understanding of all hotel management best practices and relevant laws and guidelines
* Working knowledge of MS Office; knowledge of hotel management software (PMS)
* Excellent customer service skills as well as a business mindset
* Demonstrable aptitude in decision-making and problem-solving
* Reliable with an ability to multi-task and work well under pressure
* Outstanding leadership skills and a great attention to detail
