General administrative

Key Responsibilities:

1. Customer Communication Management

• Respond promptly to customer inquiries via WhatsApp and various online marketplaces for three brands.
• Provide accurate product information, assist with orders, and manage post-sales service.
• Ensure high standards of professionalism and customer satisfaction in all communications.

2. Inventory & Stock Control

• Perform routine stock opname (inventory checks) for beauty clinic and F&B brands.
• Maintain accurate inventory logs and reconcile discrepancies in stock levels.
• Support stock planning by providing timely inventory reports to relevant departments.

3. Sales Order & Documentation Support

• Assist in the preparation and processing of sales orders, invoices, delivery orders (DO), and purchase orders (PO).
• Ensure all documents are accurately recorded, filed, and accessible for audit and reporting purposes.
• Follow up on payment terms, delivery schedules, and order statuses as required.

4. Marketplace & E-Commerce Management

• Monitor and update product listings, pricing, and availability on online marketplaces.
• Track customer reviews and respond professionally to enhance brand credibility.
• Coordinate promotions or campaigns with the marketing team for better online reach.

5. Administrative Support

• Handle routine office administration tasks such as filing, scheduling, report generation, and supply management.
• Support other departments as needed to ensure the smooth day-to-day operation of the office.

6. Reporting & Analysis

• Compile and submit weekly performance reports covering:
• Chat response rates
• Customer service issues
• Order trends and fulfillment
• Inventory movement and variance analysis
• Provide actionable insights from data to improve operational efficiency.

7. Internal Coordination

• Act as a liaison between customer service, warehouse, finance, and marketing teams.
• Facilitate internal communications to ensure seamless order processing and delivery workflows.