Frontliner Padel

Borneo Pasifik Global (BPG), a well-known coal trading company established in Jakarta in 2008, is one of the fastest-growing coal trading firms in Indonesia. Recognized for its significant presence in the industry, BPG operates under the auspices of IUP OPK in three key provinces—South Sumatra, South Kalimantan, and East Kalimantan—and maintains contractual agreements with various jetties to ensure seamless operations. As we continue to expand our services, we are seeking a dynamic and customer-focused individual to join our team as a Frontliner Padel. This role presents an excellent opportunity for someone looking to grow their career in a vibrant and forward-thinking organization.

As a Frontliner Padel at Borneo Pasifik Global, you will be responsible for providing exceptional customer service and support. Your primary duties will include managing customer inquiries, resolving issues promptly and effectively, and maintaining strong relationships with our clients. You will play a crucial role in enhancing customer satisfaction and ensuring that all interactions are conducted professionally and efficiently. This position requires a proactive approach to problem-solving and a keen eye for detail to manage customer relationships effectively. Additionally, you will be responsible for communicating with internal teams to ensure timely and accurate responses to customer needs.

To excel in this role, we seek candidates who possess a minimum of an SMA/SMK education level and have between 1 to 3 years of experience in customer service-related roles. You should demonstrate strong customer service skills, a knack for problem-solving, and a solid understanding of customer relationship management. Excellent communication skills are essential, as you will be the first point of contact for many of our customers. We welcome individuals who are eager to learn and contribute positively to our growing company, offering a supportive environment where your skills can flourish.