Front Office Supervisor (Padel Clubhouse)

Front Office Supervisor – for Padel Clubhouse.idn

Clubhouse.idn, a sister brand of Kanggo, is currently expanding and looking for passionate and driven individuals to join our growing team. As we continue to scale up and build a dynamic sports and lifestyle community, we are opening opportunities for experienced professionals to grow together with us.

Job Responsibilities

• Supervise daily front office operations and ensure excellent customer service
• Manage court bookings, membership inquiries, payments, and guest handling
• Lead, schedule, and monitor Front Office staff performance
• Handle customer complaints and operational issues professionally
• Ensure smooth coordination between Front Office, Operations, and Coaching teams
• Maintain cleanliness, service quality, and overall guest experience
• Prepare daily and monthly operational reports
• Support club events, tournaments, and community activities

Qualifications

• Minimum 3 years of experience in Front Office, Operations, or Customer Service
• Minimum 2 years of experience in a supervisory or managerial role
• Experience in sports, hospitality, fitness, or lifestyle industry is preferred
• Strong leadership, problem-solving, and communication skills
• Customer-oriented with excellent interpersonal skills
• Able to work in a fast-paced environment
• Proficient in Microsoft Office and booking/POS systems is a plus
• Willing to work in shifts, weekends, and public holidays

Placement

• Clubhouse BSD