Deskripsi pekerjaan Front Office Staff Bali Staff Solutions
A Spa in Sanur, Bali is looking for a talented and enthusiastic Front Desk Admin (Full-time)
Responsibilities:
Welcome guests warmly and provide detailed information about spa services, treatments, and ongoing promotions
Ensure a high level of customer service and create a calm, relaxing, and professional environment
Manage appointments, cancellations, and rescheduling through the spa’s booking system
Respond promptly to phone calls, emails, and messages
Coordinate schedules efficiently to maximize therapist utilization and guest satisfaction
Handle guest check-in and check-out processes smoothly
Maintain accurate records of bookings, client details, and transactions
Promote and upsell spa services, packages, and retail products to guests
Requirements:
Proven working experience as a Front Desk Admin or in a similar role
Excellent written and verbal communication in English
Sales experience or upselling ability
Excellent communication skills and customer service mindset
Well-groomed, professional appearance and positive attitude

