Front Office Staff

Isla Indah Retreat (located in Nusa Lembongan; we cannot edit the location on the platform) is looking for a serious, honest and disciplined Front Office Staff with the following skills:

Responsibilities:

• To greet and assist guests in a professional and friendly manner

• To manage check-in and check-out processes efficiently and to handle the payments

• To explain the retreat schedule to the guests who stay to join the retreat

• To handle guest inquiries, their complaints or issues and to escalate when necessary

• To take food orders for the restaurant guests

• To take care of the boutique/shop items

• To coordinate with housekeeping and other departments to ensure guest satisfaction

• To process payments using the POS (cashier system)

• To calculate the shop/hotel income daily during the shift closing

• To keep the reception area clean, organized, and welcoming

Requirements:

• Previous experience in a front office or customer service role (preferred).

• Strong communication and interpersonal skills.

• Proficiency in Microsoft Office and POS/cashier system.

• Ability to multi-task and work under pressure.

• Professional appearance and demeanor.

• Fluency in English; additional languages are a plus.

• Flexibility to work shifts, weekends, and holidays.

Preferred Qualifications:

• Diploma or degree in Hospitality, Business Administration, or related field

• Experience in a hotel or hospitality environment

• At least 2 years of working experience in the related field is required for this position

• Required skill: excellent spoken English and communication

• Already located in Bali area

• Must be able to move to Nusa Lembongan

Benefits:

• Shared dormitory

• Health insurance (BPJS Kesehatan)

• Employment insurance (BPJS Ketenagakerjaan)

• Monthly bonus, accumulated at the end of the contract

• THR (Tunjangan Hari Raya)