Deskripsi pekerjaan Front Office English Speaker Youlife International
Job Description:
- Welcome and assist guests professionally during check-in and check-out process
- Handle guest inquiries, requests, and complaints in a courteous manner
- Provide accurate information about hotel facilities, services, and local attractions
- Manage room reservations, cancellations, and booking modifications
- Answer phone calls, emails, and other guest communications promptly
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Handle payment transactions and prepare daily reports
- Maintain front desk area cleanliness and professional appearance
- Ensure all guest data and documents are properly recorded in the system
Job Requirements:
- Minimum Diploma or Bachelor’s degree in Hospitality, Tourism, or related field
- Minimum 1 year experience in Front Office, Receptionist, or similar position (fresh graduates are welcome if relevant)
- Able to communicate in English, both spoken and written
- Good communication and interpersonal skills
- Attractive appearance with professional attitude
- Familiar with hotel management system is a plus
- Willing to work in shifts, including weekends and public holidays
- Customer-oriented, disciplined, and able to work under pressure
