Front-of-House Manager

Job Summary:

We are seeking an experienced and dynamic Outlet Manager to lead the daily operations of our Chinese restaurant. The ideal candidate is a Mandarin speaker with strong leadership skills, excellent customer service, and a deep understanding of Chinese cuisine and dining culture. This role is responsible for ensuring operational excellence, staff management, and delivering an outstanding dining experience.

Key Responsibilities:

Oversee daily restaurant operations to ensure smooth and efficient service

Lead, train, and supervise restaurant staff to maintain high performance and service standards

Ensure excellent customer service and handle customer feedback or complaints professionally

Monitor inventory, ordering, and stock control to minimize waste and maintain availability

Ensure compliance with hygiene, safety, and company standards

Coordinate with kitchen staff to ensure quality and consistency of food

Manage scheduling, attendance, and staff performance evaluations

Analyze sales reports and implement strategies to improve revenue and profitability

Requirements:

Proven experience as a Restaurant Manager or Outlet Manager, preferably in a Chinese restaurant

Fluent in Mandarin (spoken and written) is a must

Strong leadership, communication, and problem-solving skills

Excellent understanding of Chinese cuisine and dining service standards

Ability to work in a fast-paced environment and handle pressure

Strong organizational and multitasking abilities

Willing to work flexible hours, including weekends and holidays

Preferred Qualifications:

Background in hospitality management or related field

Experience handling Chinese clientele or working in a Mandarin-speaking environment

Benefits:

Competitive salary

Service charge / incentives

Career growth opportunities

Staff meals and other benefits