Deskripsi pekerjaan Front Desk Receptionist PT. Remarc Property Group
Job Description
- Handle guest inquiries, concerns, and complaints promptly and effectively
- Coordinate with other departments (housekeeping, front office, maintenance, etc.) to fulfill guest requests efficiently.
- Build strong relationships with guests to anticipate needs and ensure high levels of satisfaction.
- Monitor guest feedback and relay suggestions for service improvement.
- Provide accurate information regarding hotel/property facilities, services, and policies.
- Maintain accurate records and documentation related to front office operations
Requirements
- Based in Bali
- Experience in a villa or hotel environment is preferred
- Excellent communication skills in English (additional languages are an advantage)
- Strong interpersonal skills with a calm, caring, and service-oriented personality
- Well-groomed, professional appearance and positive attitude
- Passion for wellness and guest care
- Female applicant preferred
