Front Desk (Daily Worker)

We are seeking a friendly, professional, and customer-oriented Front Office Associate (Daily Worker) to join our team and provide excellent first impressions to our guests.

Job Responsibilities:

• Welcome and greet guests warmly upon arrival, handling check-in and check-out processes efficiently.
• Provide accurate information about hotel facilities, services, and local attractions.
• Answer incoming calls, handle guest inquiries, and manage reservations accurately.
• Address and resolve guest complaints or requests promptly and professionally.
• Maintain a clean, organized, and welcoming front desk area.
• Coordinate smoothly with other departments, especially Housekeeping and Security, to ensure guest satisfaction.

Requirements:

• High School diploma, Vocational High School (SMK Perhotelan), or Diploma/Degree in Hospitality, Tourism, or related fields.
• Prior experience in Front Office or Customer Service is a plus (Fresh graduates or internship experience welcome).
• Proficient in English and Indonesian (both spoken and written).
• Familiarity with Hotel Management Systems (Property Management System/PMS) is highly appreciated.
• Excellent communication, grooming, and interpersonal skills.
• Flexible and willing to work in shifts, including weekends and public holidays.