Front Desk Agent

RESPONSIBILITIES:

• Welcome guests and ensure a smooth check-in and check-out experience.
• Handle guest inquiries, requests, and complaints professionally.
• Manage reservations, room assignments, and payment transactions.
• Coordinate with Housekeeping and other departments to ensure guest satisfaction.
• Provide information about hotel facilities and services.
• Maintain accurate guest records and follow Front Office procedures.

REQUIREMENTS:

• Male/female.
• Minimum Diploma or Bachelor's degree in Hospitality, Tourism, or a related field.
• Minimum 1 year of experience as a Front Desk Agent in a hotel.
• Excellent communication and interpersonal skills.
• Proficient in English, both spoken and written.
• Familiar with Hotel Property Management Systems (VHP).
• Well-groomed with a professional appearance and a positive attitude.
• Able to work shifts, weekends, and public holidays.
• Strong problem-solving skills with a guest-focused mindset.