Fraud Monitoring

Job Description

1. Ensure operations run smoothly and well, take responsibility for the task assigned
2. Maintain good communication with the team during job handover/shifting
3. Provide information to members via email regarding fraud indicated transactions found on FDS alto either PRM, Inetco or daily data withdrawal on NAS
4. Provide responses and follow up regarding suspicious transaction reports received from members
5. Coordinate tickets with the helpdesk team related to cases received from members.
6. Coordinate with claim team related to fraud transaction report for Due Diligence.
7. Coordinate with the Partnership team in learning about products in ALTO.
8. Coordinate with transaction monitoring team related to cases that are not detected by FDS inetco or PRM.
9. Perform 24/7 transaction monitoring for transactions that have been covered by the FDS alto system, either PRM, Inetco or daily data withdrawal on NAS.
10. Performing early stage analysis for transactions covered by the FDS alto system either PRM, Inetco or daily data withdrawal on NAS.
11. Perform daily withdrawal of transaction data detected in the FDS alto system either on Inetco or PRM.
12. Perform escalation related to transactions that indicate fraud to ROC L2.
13. Record the activity of sending suspicious transaction information to members.
14. Perform monitoring tickets for each activity to provide information related to suspicious transactions and activities related to receiving suspicious transaction information from members.
15. Perform information sharing or job handover on each shifting
16. Make monthly reports based on the withdrawal of transaction data on FDS alto either inetco or prm as well as activity logs related to suspicious transactions sent to members.
17. Performing monthly report generation based on analysis of fraud indicated transactions to trigger alerts on FDS Alto either Inetco or PRM which are informed to members.
18. Create monthly reports based on each activity log from incoming emails.

Knowledge

1. Regulation of Financial Institutions
2. Fraud Handling Management
3. Documentation & archives
4. Computer literacy skills – intermediate Excel, Word
5. Reporting Management

Technical

1. Ms. Excel & Pivot Table 
2. Data Analytic 
3. System Administration 
4. Technical problem solving 
5. Fresh graduate are welcome 
6. Have experience working in the financial industry 

Non Technical

1. Good Resposibility 
2. Risk Analysis & Awareness 
3. Reporting and emergency response planning  
4. Fraud Handling Management 
5. Excellent communication and interpersonal skills 
6. Strong motivational and empowerment skills 
7. Commitment and reliable 
8. Take initiative and remain calm under pressure.