Deskripsi pekerjaan FO-Reservasi & General Admin Villa Harmony Bali
QUALIFICATION
- Male/Female
- Minimum education of a Vocational High School in Hospitality / Tourism (SMK)
- Minimum 3 years of work experience in a Front Office/Receptionist position in a hotel/villa
- Maximum age 28 years.
- Attractive, neat, and professional appearance.
- Able to communicate well in Indonesian and English
- Accustomed to working shifts (morning and afternoon)
- Able to operate computers and hotel software (PMS)
- Able to work under pressure, work in teams, and multitask effectively.
- Have high integrity, honesty, and responsibility in work.
- Able to manage check-in/check-out, reservations, and front desk administration quickly and accurately.
- Knowledge of the basics of upselling and guest relations.
- Basic guest complaint handling skills.
- General Administration
- Provide information about hotel facilities and assist guests with their needs during their stay.
- Reservation
MAIN RESPONSIBILITIES :
- Welcome and serve guests in a professional and friendly manner.
- Conduct check-in and check-out processes according to hotel standards.
- Handle guest reservations, confirmations, and inquiries from various platforms.
- Ensure the Front Office area is always clean, tidy, and ready to welcome guests.
- Provide information about hotel facilities and assist guests with their needs during their stay.
- Report and record guest transactions, complaints, and requests to superiors.
- Daily Transaction record
- Tax reporting
• Appearance : Attractive, neat, clean, and professional.
• Attitude : Friendly, polite, professional, with integrity, loyalty, and responsibility.
• Flexibility : Willing to work shifts
• Health : Physically and mentally healthy
