Deskripsi pekerjaan Fluent English VA for Administrative & Rostering Coordinator Aksara Virtual Agency
Position Overview
We are seeking a highly organized and professional Administrative & Rostering Coordinator to support our client, an Australian Healthcare provider with phone-based client communication, scheduling, and administrative tasks. This role requires excellent spoken English with a clear and easily understandable accent, strong multitasking abilities, and the capacity to perform effectively in a fast-paced, high-pressure environment.
The ideal candidate is detail-oriented, emotionally intelligent, and able to communicate with clients professionally, confidently, and empathetically.
Client Overview
At Choice Community Health, we believe well-being is built through genuine connection, capacity building, and real choice. As a growing provider of disability, aged care, and mental health support, we bring together passionate professionals to create meaningful change in the lives of those we support.
With a strong foundation in mental health recovery, we have built a reputation as a trusted, values-driven organisation across Melbourne, the Illawarra, and the Gold Coast. Our multidisciplinary team—including allied health professionals, wellbeing workers, support coordinators, and direct support staff—works collaboratively to provide tailored, person-centred care that makes a real impact.
Key Responsibilities
- Manage inbound and outbound phone calls with clients, staff, and stakeholders.
- Coordinate and maintain staff rosters and schedules, ensuring accurate coverage and timely updates.
- Handle scheduling changes, shift allocations, and last-minute roster adjustments.
- Provide professional and empathetic customer service to clients via phone, email, and messaging platforms.
- Maintain accurate records, reports, and administrative documentation.
- Monitor schedules and proactively identify and resolve rostering conflicts.
- Support day-to-day administrative operations and assist with ad hoc tasks as required.
- Ensure all client communications are handled promptly, professionally, and confidentially.
- Collaborate with internal teams to ensure smooth operational workflows.
Requirements
- Excellent spoken and written English with a clear, neutral, and easily understandable accent.
- Previous experience in administration, scheduling, rostering, customer service, or a similar coordination role.
- Strong organizational and time-management skills.
- Ability to manage multiple priorities and work effectively under pressure.
- High attention to detail and accuracy.
- Strong problem-solving and decision-making abilities.
- Professional telephone manner and excellent interpersonal skills.
- Demonstrated emotional intelligence, empathy, and professionalism when interacting with clients.
- Proficiency with Microsoft Office, Google Workspace, and scheduling/rostering software.
- Reliable internet connection and a quiet work environment for phone-based work.
Preferred Qualifications
- Experience in healthcare, disability support, aged care, home care, staffing, or service-based industries.
- Experience working remotely with international teams.
- Familiarity with CRM systems and workforce management software.
Key Competencies
- Clear and confident communication
- Customer-focused mindset
- Emotional intelligence and empathy
- Multitasking and prioritization
- Attention to detail
- Reliability and accountability
- Ability to remain calm and professional in high-pressure situations
Employment Type : Remote
Full-time / Part-time (depending on business requirements)
*This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating
people and schedules, and can deliver exceptional client service while maintaining strong
administrative accuracy.
