Deskripsi pekerjaan Floor Manager Rise & Grind Bali
Floor Manager – Opening Soon
Rise & Grind Bali | Uluwatu, Bali
Rise & Grind Bali is a specialty café opening soon in the heart of Uluwatu, Bali. Our vision is to create a welcoming destination for both locals and international visitors through exceptional food, specialty coffee, and genuine hospitality.
With a customer base expected to consist primarily of international guests, surfers, digital nomads, expatriates, and tourists, we are seeking an experienced and service-driven Floor Manager to lead our Front of House operations and ensure every guest receives an outstanding dining experience.
As part of our Opening Team, you will play a key role in establishing service standards, guest experience procedures, cashier operations, team culture, and operational excellence from day one.
Key Responsibilities:
- Lead and oversee all Front of House (FOH) daily operations.
- Ensure exceptional guest experiences through outstanding customer service and hospitality.
- Develop, implement, and maintain service SOPs, operational standards, and guest experience procedures.
- Supervise and coordinate the daily activities of servers, hosts, cashiers, and FOH staff.
- Recruit, train, mentor, and develop FOH team members to maintain high service standards.
- Create staff schedules and manage workforce productivity.
- Ensure smooth communication and coordination between Front of House, Kitchen, and Bar teams.
- Handle guest feedback, complaints, and special requests professionally and effectively.
- Monitor service quality and continuously improve guest satisfaction.
- Ensure cleanliness, presentation, and organization of all guest-facing areas.
- Support sales growth through upselling, customer engagement, and team coaching.
- Oversee cashier operations, payment processing, and daily cash handling procedures.
- Ensure accuracy of cash transactions, POS operations, and end-of-day cash reconciliation.
- Monitor daily sales performance and verify sales records against POS and cash reports.
- Handle guest billing inquiries, refunds, discounts, and payment-related issues professionally.
- Ensure all cashiering procedures comply with company policies and financial controls.
- Train and supervise FOH team members on POS systems, cash handling, and guest payment procedures.
- Actively support cashier operations and FOH service during peak business hours when required.
- Assist with inventory control and operational supplies related to Front of House operations.
- Ensure compliance with company policies, hygiene standards, and workplace procedures.
- Work closely with the Store Manager, Head Chef, Head Barista, and Owner to ensure operational excellence and alignment with business goals.
- Provide daily operational reports to the Store Manager and Owner, including sales performance, cashier reports, guest feedback, staffing matters, operational challenges, and improvement opportunities.
- Support the execution of promotions, special events, marketing initiatives, and business growth strategies.
- Assist with the opening process, team setup, workflow planning, and operational readiness of the café.
Requirements:
- Minimum High School Diploma (SMA/SMK) or equivalent.
- Minimum 5 years of experience in cafés, restaurants, hotels, beach clubs, or hospitality establishments.
- Previous experience as Floor Manager, Restaurant Supervisor, FOH Manager, Restaurant Manager, or similar leadership role.
- Strong understanding of hospitality, guest experience, and customer service excellence.
- Fluent in English, both spoken and written (mandatory).
- Comfortable interacting with international guests, expatriates, and tourists on a daily basis.
- Experience working in tourist destinations, lifestyle cafés, restaurants, or hospitality venues serving international customers is highly preferred.
- Experience operating POS systems, cashier operations, cash handling, and daily cash reconciliation.
- Strong understanding of sales reporting, payment processing, and cashiering procedures.
- Strong leadership and team management skills.
- Experience developing and implementing service SOPs and operational standards.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong organizational and problem-solving abilities.
- Sales-oriented mindset with the ability to drive guest satisfaction and revenue growth.
- Ability to perform effectively in a fast-paced hospitality environment.
- Professional appearance and positive attitude.
- Willing to work shifts, weekends, and public holidays.
Required Skills:
- Front of House Operations Management
- Table Management
- Hospitality & Guest Experience
- Fluent English Communication
- Leadership & Team Management
- Cashier Operations & Cash Handling
- POS Systems Management
- Sales Reporting & Cash Reconciliation
- Customer Service Excellence
- SOP Development & Implementation
- Staff Training & Development
- Complaint Handling & Conflict Resolution
- Sales & Upselling Techniques
- Operational Planning & Strategy
- Daily Reporting & Performance Monitoring
- Problem Solving & Teamwork
Location:
Rise & Grind Bali
Jl. Raya Uluwatu, Ungasan, South Kuta, Badung Regency, Bali, Indonesia
Why Join Us?
* Be part of an exciting opening team and help build a new café destination from the ground up.
* Play a key role in shaping the guest experience and service culture of Rise & Grind Bali.
* Work directly with the Owner, Head Chef, and Head Barista in building a successful hospitality brand.
* Opportunity to grow with a fast-developing business in one of Bali's most vibrant destinations.
* Positive, professional, and growth-oriented work environment.
If you are passionate about hospitality, leadership, and creating memorable experiences for international guests, we would love to hear from you. Join Rise & Grind Bali and help us become one of Uluwatu's favorite café destinations.
