Finance - Order to Cash

Order to Cash (OTC)

Role Purpose

The OTC Finance Analyst (Analyst) is responsible for the accurate and timely

execution of standard Order to Cash activities, supporting billing, cash application,

and accounts receivable management within a managed services environment.

This role focuses on disciplined execution, adherence to procedures, and early

identification of issues to support stable OTC delivery and predictable financial

outcomes.

Key Responsibilities

OTC Transaction Processing

 Generate and post customer invoices in SAP based on approved data.

 Perform cash application and clearing activities.

 Support AR ageing review and customer payment follow-ups.

 Process billing adjustments and credit notes under guidance.

Billing & Cash Accuracy

 Validate basic billing data and supporting documents.

 Identify billing errors, pricing mismatches, or missing information.

 Support resolution of unapplied cash and payment discrepancies.

Controls & Compliance

 Execute assigned control checks and retain required evidence.

 Ensure compliance with OTC procedures, policies, and approval requirements.

 Support audit and compliance activities as required.

Issue Identification & Escalation

 Identify processing errors, delays, or mismatches early.

 Perform initial investigation and prepare clear escalation documentation.

 Escalate issues to Senior Analysts or Team Lead as appropriate.

Stakeholder & Team Support

 Coordinate with internal teams to complete assigned tasks.

 Respond to customer and internal queries related to billing and payments.

 Support documentation and process updates.

Learning & Capability Development

 Follow standard processes consistently.

 Participate in training and knowledge-sharing activities.

 Build functional understanding of OTC processes, systems, and controls.

Education Requirement

 Minimum S1 (Bachelor’s degree) in Accounting, Finance, or Business.

Recommended Certifications

 Basic accounting or finance training is an advantage.

Skills & Experience Required

Experience

 1–3 years of experience in Order to Cash or Accounts Receivable operations.

Technical & Systems

 Working knowledge of SAP FI-AR and SD.

 Basic understanding of:

o Billing processes

o Cash application

o Accounts receivable ageing

Professional Attributes

 Strong attention to detail and accuracy.

 Structured and disciplined execution style.

 Willingness to learn and take ownership.

 Ability to work under deadlines.

 Fluent in English (spoken and written).

Mandatory Requirements

 English: Mandatory

 SAP FI / SD: Mandatory