FB Supervisor

A food and beverage service supervisor manages the day-to-day operations of food and beverage services in restaurants, bars, at 4 star hotel.

Responsibilities:

• Schedule shifts, train and mentor staff, and monitor performance
• Handle customer inquiries and complaints, and regularly check customer satisfaction
• Ensure food and drink quality, and maintain cleanliness and hygiene standards
• Manage inventory, order supplies, and ensure accurate billing and cash handling
• Ensure compliance with health and safety regulations, and enforce company policies and procedures
• Implement strategies to improve service quality and profitability, and assist in menu planning
• Communicate updates and expectations to staff, and provide feedback
• Collaborate with kitchen staff and management to achieve business goals

Requirements:

• Minimum 3–4 years of experience in the same position within a 4-star hotel or similar establishment
• Strong command of English (both spoken and written)
• Proven leadership skills with a strong focus on customer service excellence
• Familiar with hotel operational systems, especially VHP System is an advantage
• Professional and presentable appearance
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Detail-oriented with strong organizational skills
• Able to work effectively in a fast-paced and dynamic environment
• Willing to work on a shift basis, including weekends and public holidays
• Placement: Yogyakarta