Evening Guest Relations Officer (already based in Bali)

Yolla Hospitality is looking for EVENING SHIFT GUEST RELATIONS OFFICER.

Work schedule: 6 days a week, 16:00-0:00

Office in PECATU AREA.

Duties & Responsibilities:

• Greet and assist guests during check-in, stay, and check-out.
• Communicate with guests before arrival to confirm details and preferences.
• Handle inquiries, special requests, and complaints professionally, ensuring timely follow-up.
• Coordinate with Villa Supervisors and Maintenance to ensure guest satisfaction.
• Perform other duties as assigned by management.

Position Requirements:

• Fluent in English.
• Minimum 1 year of experience in guest relations, front office, or hospitality operations preferred.
• High school diploma or equivalent required; hospitality/tourism degree is an advantage.
• Excellent communication, interpersonal, and problem-solving skills.
• Professional appearance, positive demeanor, and ability to stay calm under pressure.
• Flexibility to work varied shifts, including weekends and holidays.
• Customer-oriented, attention to details and excellent time management skills.