Deskripsi pekerjaan Engineering On Site PT Jala Lintas Media
1. Receive and handle user complaints related to services and devices used.
2. Perform initial troubleshooting (first level troubleshooting) on the problems that occur.
3. Escalate to the engineer or related team if further handling is needed.
4. Ensure any tickets or complaints are properly documented according to procedures.
5. Create monthly reports related to Managed Services services and operational activities.
6. Maintain service quality and ensure that user needs are handled quickly and appropriately.
