Deskripsi pekerjaan Education Counselor Sparks Education
Are you passionate about building meaningful relationships and making a real impact in education? We're looking for driven individuals to join our growing team as Student Advisor – Retention (Education Counselor) at Seven Retail Group. In this role, you'll be the bridge between our programs and the families we serve — ensuring every student stays on track, every parent feels heard, and every renewal is a testament to the value we deliver.
Placement Areas:
Bekasi | BSD | Kelapa Gading | Kemang | Margonda | Pejaten | Surabaya | Tangerang City | Yogyakarta | Cikarang | Kalimalang | Bandung | Pamulang | Bali
What You'll Do:
• Build and maintain strong relationships with parents to support long-term student engagement
• Proactively monitor student progress and drive program renewals
• Identify and address churn risks before they escalate
• Manage parent inquiries, feedback, and complaints with professionalism
• Track communication and renewal data through CRM or internal systems
What We're Looking For:
• Bachelor's degree from any major
• 1–3 years of experience in customer success, account management, retention, or sales
• Comfortable managing 50–200 active clients simultaneously
• Strong communication, problem-solving, and relationship management skills
• Organized, data-driven, and proactive
What's in It for You:
• Competitive salary + attractive incentive scheme
• Career growth in a fast-growing retail education industry
• Supportive, collaborative team environment
• Exposure to CRM and student success strategies
• Career development opportunities for high performers
