Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Free food & beverages
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Skills
Job description for Early Talent Technical Support at Visa Worldwide
- Desired candidate will be part of the Visa Operations Command Center - monitoring all critical production applications (Digital Mobile Products, Distributed Systems or Transactions) and resolve or manage the prompt resolution of all incidents.
- Correlate critical alerts on monitoring platform with actual system outages.
- Accurately and promptly assess/solicit the impact of a critical/major system/application outage.
- Monitor, troubleshoot and attempt resolution on anomalies detected on various server operating systems and infrastructure.
- Analyze monitoring results of business critical infrastructure and services and provide recommendations to improve detection and resolution.
- Track and update all incidents in the incident management system, ensuring that documentation is thorough, accurate and meets ticket quality standards. Follow up on tickets assigned to the team to meet group objectives.
- Review and approve new alert handling procedures and ensure they are written clearly and can be carried out by all analysts
- Polytechnic students available for a June/ July role start date with less than 2 years of fulltime work experience (40 hours a week, excluding internships)
- IT and Engineering related major/ field of study
- Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation.
- Ability to multi-task, continually re-prioritize cases and work under pressure.
- Knowledge of Network protocols, infrastructure, and topologies.
- Ability to support users at various levels of technical competency.